Tools
A curated IT technician's toolkit — 21 tools for diagnosing, repairing, and maintaining PCs. Each links to its official source; open-source ones also have a direct download.
Downloads link to the vendor's official site so you always get the current, verified build. Some tools are powerful or destructive — read the cautions, and only use recovery/network tools on systems you own or are authorised to service.
Process & system analysis
- Process Explorer Freeware (Microsoft Sysinternals — redistribution not permitted)
A super-powered Task Manager from Microsoft Sysinternals: shows every running process, the DLLs and handles it has open, and which process owns a file or folder.
How to use: Run it to hunt down what is locking a file, spot suspicious processes, or trace high CPU/handle usage. Right-click a process → “Check VirusTotal” to scan it. No install — just run the exe.
Disk health & SMART
- CrystalDiskInfo Open source (modified BSD)
Reads a drive’s S.M.A.R.T. health data and reports overall condition, temperature, power-on hours, and reallocated-sector counts for HDDs and SSDs.
How to use: Open it and check the health status (Good / Caution / Bad). “Caution” usually means failing sectors — back up and replace the drive. Great first check on any suspect disk.
- GSmartControl Open source (GPLv3)
A graphical front-end for smartmontools. Reads S.M.A.R.T. attributes and, crucially, lets you run the drive’s built-in self-tests (short and extended).
How to use: Use it when you want to actively test a drive, not just read its stats — run a Short Self-Test for a quick verdict or an Extended one to surface bad sectors.
- HD Tune Freeware / shareware (HD Tune Pro is paid)
Classic disk utility for benchmarking transfer rates, viewing S.M.A.R.T. info, and running an error (bad-sector) scan across the surface of a drive.
How to use: Run the Error Scan tab to map bad blocks on a suspect HDD. The free version covers the essentials; HD Tune Pro adds more tests.
Disk benchmarking
- CrystalDiskMark Open source (modified BSD)
The de-facto standard for measuring a drive’s sequential and random read/write speeds.
How to use: Pick the target drive, set the test size, and run. Use it to confirm an SSD is performing at spec or to compare drives. Quick sanity check after a clone or firmware update.
Cloning & imaging
- Clonezilla Open source (GPLv2+)
A free, bootable disk-cloning and imaging environment. Clones a whole disk or partition, or saves it as a restorable image.
How to use: Write the ISO to a USB stick (see Rufus), boot from it, and follow the prompts to clone disk-to-disk or disk-to-image. Ideal for migrating to a new SSD or mass-deploying an image.
It works at the block level — pick source and destination carefully; the wrong direction will overwrite the disk you meant to keep.
- Macrium Reflect Commercial (free edition discontinued)
A Windows disk-imaging and cloning tool with a friendly GUI, scheduling, and rescue-media creation.
How to use: Create a full disk image before a risky change, or clone an old drive straight onto a new SSD from within Windows.
Macrium retired the free edition; current versions are paid (with a trial). Verify licensing on their site before relying on it.
- Disk2VHD Freeware (Microsoft Sysinternals — redistribution not permitted)
A Sysinternals tool that turns a live physical disk into a VHD/VHDX virtual disk file — a physical-to-virtual (P2V) capture — while Windows is running.
How to use: Use it to snapshot a physical machine into a virtual disk you can boot in Hyper-V/VirtualBox, or to grab a quick portable copy of a system.
Partitioning
- Paragon Partition Manager Freeware (Community/Free edition)
Create, resize, move, merge, and format partitions with a GUI — more capable than Windows’ built-in Disk Management.
How to use: Use it to shrink/extend volumes, reclaim unallocated space, or reorganise partitions without wiping data.
Partition operations carry data-loss risk — back up first. Confirm the current free/Community edition on Paragon’s site.
Data recovery
- PC Inspector File Recovery Freeware (legacy)
A long-standing free tool for recovering deleted files and lost data from drives with damaged or deleted partition tables.
How to use: Point it at the affected drive and scan for recoverable files. Recover to a *different* drive than the one you are scanning.
It is legacy/unmaintained. For active work, the maintained open-source TestDisk/PhotoRec is a stronger choice (linked as official below).
Low-level format
- HDD Low Level Format Tool Freeware (paid speed-unlock optional)
Performs a low-level (full, zero-fill) format of a drive, wiping every sector — useful for repurposing a disk or forcing bad sectors to be reallocated.
How to use: Use it to completely erase a drive before disposal/reuse, or to try to revive a disk throwing bad-sector errors.
This is destructive and irreversible — it erases ALL data. Triple-check you have the right disk selected.
Stress testing & burn-in
- Prime95 Freeware
The go-to CPU and memory stress test (via its “Torture Test”), pushing the processor to maximum load to expose instability or overheating.
How to use: Run the Small FFTs torture test to hammer the CPU, or Blend to stress CPU + RAM. Watch temperatures alongside it (see HWMonitor).
It drives the CPU to maximum heat. Ensure cooling is adequate and monitor temps — stop if it thermal-throttles or overheats.
- MemTest64 Freeware
A free Windows-based RAM tester that checks system memory for errors without needing a bootable disk.
How to use: Run it to validate new RAM or diagnose random crashes/BSODs. For an exhaustive test, a bootable memory tester (e.g. MemTest86) run overnight is stronger.
- FurMark Freeware
A GPU stress test / “power virus” that renders a punishing furry-donut load to push graphics cards to their thermal and power limits.
How to use: Use it to test GPU stability and cooling, or to check for artifacts on a suspect card.
It pushes the GPU harder than any real workload — monitor temperatures and stop if it runs too hot. Not for unattended long runs on marginal cooling.
Temperature & sensors
- HWMonitor Freeware
Reads hardware sensors — CPU/GPU temperatures, fan speeds, voltages, and power — in one live window.
How to use: Keep it open while stress-testing (Prime95/FurMark) to watch temperatures in real time and catch overheating before damage.
Bootable USB
- Rufus Open source (GPLv3)
The fastest, simplest way to turn an ISO into a bootable USB stick — Windows installers, Linux live media, Clonezilla, rescue disks, and more.
How to use: Pick your USB drive, select the ISO, click Start. Use it to make the bootable media for most other tools on this page.
It erases the target USB stick — make sure you select the right one.
Network scanning
- Nmap Open source (Nmap Public Source Licence)
The industry-standard network scanner: discovers hosts, open ports, running services, and OS fingerprints on a network.
How to use: e.g. `nmap -sn 192.168.1.0/24` to list live hosts, or `nmap -sV <host>` to fingerprint services. Includes Zenmap (GUI) on Windows.
Only scan networks and hosts you own or are authorised to test — unsolicited scanning can breach acceptable-use policies or law.
- Wireless Network Watcher Freeware (NirSoft — redistribution not permitted)
A tiny NirSoft utility that lists every device currently connected to your local Wi-Fi/LAN, with IP, MAC, and device name.
How to use: Run it to quickly see who/what is on your network and spot unknown devices.
Keys & credential recovery
- ShowKeyPlus Open source (MIT)
Reads the Windows product key (both the installed key and the OEM/BIOS-embedded key) from the current PC.
How to use: Run it before a reinstall to record the machine’s Windows key. No install needed.
- Wi-Fi key recovery Freeware (NirSoft — redistribution not permitted)
Recovers the passwords of Wi-Fi networks a PC has previously connected to and saved.
How to use: No tool needed for one network: run `netsh wlan show profile name="SSID" key=clear` in an admin terminal. For a full list, NirSoft’s WirelessKeyView does the same across all saved profiles.
Only recover keys on machines you own or are authorised to service.
- Offline Windows password reset Freeware (GPL)
A bootable Linux tool (“Offline NT Password & Registry Editor”) that blanks or resets a local Windows account password when it’s been lost.
How to use: Write it to a USB stick, boot the locked PC from it, and clear the target local account’s password. For local accounts only.
Use ONLY on systems you own or are explicitly authorised to service. It does not work on BitLocker-encrypted volumes without the recovery key, and cannot reset Microsoft-account (online) logins.